December 2024 - 1.78.0

Version 1.78.0

Released 12.18.2024

🧾 Instructions for Assistants

We’ve introduced an instructions section for assistants, introducing two levels of customization: Default and Advanced.

• Default: Retains the preference options previously available in Unleash, allowing you to adjust the response length, bot activation or tone within the respective assistant's settings.

• Advanced: provides free-text instructions to fine-tune the assistant’s behavior, tone, and response style.

With these enhancements, you can create tailored, context-appropriate interactions, ensuring the assistant adapts seamlessly to different audiences and scenarios.

You can provide instructions to tailor:

• Tone (e.g., formal, casual, assertive, confident).

• Response Length (e.g., concise, moderate, detailed).

• Role and Behavior Guidelines (e.g., acting as a professional customer support representative or a knowledge expert in a specific field).

Example:

• As a customer support representative at Acme, you are responsible for responding to customer inquiries with politeness and attention to detail, ensuring that each response is thorough and helpful. Please end every message with “Best Regards, [agent name].”

• As a product manager at Acme, you are responsible for communicating with stakeholders about feature updates and gathering feedback. Ensure your messages are concise, focusing on how the updates address user needs. End every communication with 'Let me know if you have any questions or ideas, [Your Name].

This feature is available on the configuration page for all assistant types, including Slack, Teams, Zendesk, Salesforce, RFP, and General.

🪛 Custom Instructions for Unleash AI

Workspace admins now have the ability to customize instructions for the default Q&A on both the search page and chat. This includes both Default and Advanced instructions, giving admins greater flexibility and control over how the assistant interacts with the workspace. Learn more here.

Default:

Default instructions allow you to adjust response length, similar to the settings previously available for assistants. These settings apply exclusively to the Q&A in Unleash and do not affect custom assistants.

Response Length

• Short: Typically consists of 1-2 sentences, providing quick, straightforward suggestions.

• Standard: Slightly longer, usually a paragraph or a few sentences, offering more detailed explanations.

• Long: In-depth and comprehensive, often spanning multiple paragraphs or containing detailed explanations.

Advanced:

The Advanced settings allow admins to fully customize the assistant’s behavior, tone, and response style by entering free-text instructions up to 3000 characters. These instructions enable precise tailoring to suit specific use cases or audience needs.

Provide instructions to tailor:

• Tone (e.g., formal, casual, assertive, confident).

• Response Length (e.g., concise, moderate, detailed).

• Role and Behavior Guidelines (e.g., acting as a professional customer support representative or a knowledgeable expert in a specific field).

🔗 Editing Options for Go Links

We’ve introduced the ability to grant editing rights for your Go Links to other members! Collaboration just got easier, making it simple to ensure your Go Links stay up-to-date and accurate. Learn more about Go Links.

🗂️ Card Version History

We’re excited to announce the Card Version History feature, designed to empower you to track and manage changes made to a card throughout its lifecycle.

With this feature, you can:

• Review Previous Versions: Access and view the full history of updates made to any card.

• Compare Changes: Easily compare the current version with previous iterations to see what’s been modified.

Note: The Version History feature is accessible on both the web and native apps. It is exclusively available to Wiki editors. Learn more about the card version history here.

📁 Folder URL

You can now copy a folder link and seamlessly share it with your team, making collaboration and access to important resources quicker and more efficient.