Analytics

As a company admin, you can view your workspace's usage, most popular queries, top unsuccessful queries, and more from the Analytics tab. You can also access detailed information on users and departments.

The default time frame is set to the last 12 months, but you can adjust it to reflect the period most appropriate for your needs. The right-hand side displays dynamic filters for the report. To refine the reports and display specific variables, select the appropriate filters for each report.

Users

Breakdown by Interface

View the number and percentage of members in your workspace using the various Unleash interfaces daily. This breakdown helps you understand user engagement and interface preferences.

Breakdown by Department

View the number of users per department utilizing Unleash. This breakdown helps you understand departmental engagement and platform usage, allowing for better resource allocation and support.

Search Performance

Search Trend

Track the number of searches conducted each day. This metric provides insights into search activity trends, helping you understand user behavior and the overall demand for information.

Breakdown by Department

View a detailed breakdown of search activity by department, including the number of searches conducted and the number of users performing searches in each department. This data helps you understand departmental search behavior and identify which teams are most actively seeking information.

Breakdown by Role

View a detailed breakdown of search activity by role in Unleash. See the number of searches conducted by each role and the number of users performing searches in that role. This information helps you understand search behavior across different roles and identify which roles are most actively seeking information.

Search by Keywords

Search Keywords

Discover the most commonly used search keywords, including the number of accounts using each keyword, the frequency of searches for each keyword, and the number of times the provided answers are clicked to open. This data helps you identify popular search topics and the effectiveness of search results.

Collections

Collections

View all collections created, including the type (wiki, live, curated), conversion rates (interactions with results), and user interaction with the results sourced from a collection.

Breakdown by Type/Share Level

Explore the types of collections created, distinguishing between shared and private collections. Understand how many collections exist for each type and their sharing status within your workspace.

Create Trend

Track the creation trend for each type of collection over time.

Collections Conversion Trend

Monitor how various types of collections are accessed by the workspace over time.

Creators Conversion Trend

Track how frequently creators interact with the wikis they have authored in response to questions asked in Unleash.

Go Links

Breakdown by Tag

Explore the various tags and see how many of each tag is assigned to the Go Links created in your workspace.

Breakdown by Type

View the number of Go Links marked as listed or unlisted.

Conversions Trend

Track the conversion trends for Go links, including:

• Conversions: The number of times a Go link was clicked.

• User Converting: The number of users who collectively clicked on a Go link from Unleash.

Go Links Trend

Track the number of times each group or department clicked on a Go link, along with the names of the Go links. This data helps you understand link usage patterns and identify popular resources within different teams.

Q&A

The analytics from this tab can help you identify where documentation is missing or incorrect by reviewing negative feedback and the reasons for it. By analyzing this feedback, you can pinpoint areas for improvement within your documentation. We recommend checking this tab weekly or monthly to identify gaps and enhance your documentation accordingly.

General Metrics

This table provides insights into:

• Interface Usage: The interface where most questions are asked.

• Question and Answer Metrics: The total number of questions asked and answered.

• Feedback: The number of positive and negative reactions to the answers.

• Resource Clicks: How many times users clicked the resource from which the answer was sourced.

• Answer Rate: The percentage of answers delivered relative to the number of questions asked.

These metrics help you understand user engagement and the effectiveness of your Q&A documentation.

Feedback Distribution

View the percentage of answers marked as positive or negative for matching the question. This metric helps you understand user satisfaction and the accuracy of responses provided.

Complete Q&A Lists

Access a comprehensive list of questions and answers asked in your interfaces. This includes:

• Questions Asked: The actual question that was asked

• Answer Status: Which questions were answered.

• Feedback: Whether the question received positive or negative feedback and the reasons for negative feedback.

• Interface Information: The interface where the question was asked and, if it was asked in a channel, the specific channel name.

This detailed view allows you to improve documentation for unanswered questions and questions with negatively marked answers.