---
title: "FreshService"
slug: "freshservice"
updated: 2024-11-05T07:25:32Z
published: 2024-11-05T07:25:32Z
canonical: "help.unleash.so/freshservice"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.unleash.so/llms.txt
> Use this file to discover all available pages before exploring further.

# FreshService

## Connection

A connection to FreshService can be established by an API Token.

![](https://cdn.document360.io/9c439416-8f37-43ae-8ba7-d5c31de26a65/Images/Documentation/Screen Shot 2024-10-10 at 11.23.00.png)

## Supported Resources

The integration supports the following resources:

- Vendors
- Tickets
- Assets
- Products
- Projects
- Articles

## Sync

Tickets and Assets are incrementally synced every 15 minutes. The rest are snapshot synced every 6 hours.

Please note that here we also have a selection screen to select the relevant resources

This integration also supports RLP (Permissions Based) but in that mode it only allows to sync articles.

We support all the 6 levels of articles permissions:

- Logged in Users
- Agents Only
- Departments
- Agent groups
- Contact groups

****Example Questions****

- Where can I find support for issues with 1Password?
- Where do I find documentation on Expensify approvals?
- How do I check if my account is eligible for multi-factor authentication?
- How do I delegate my approvals in Expensify when I am on PTO?
- How can I disable the 1Password prompt on my device?