Guru
  • 26 Sep 2024
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Guru

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Article summary

Connection

You can connect to Guru with either a User Token or a Collection Token.

  • User Token - Access is based on the authorization level associated with the user whose token you use. A permission-based link can be created with a User token.

  • Collection Tokens - Access is limited to a single Collection within your Guru instance.

Connecting with a User Token:

Connecting with a Collection Token:

To generate an API token:

  1. Log into Guru and click Manage.

  2. Click on Apps & Integartions.

  3. Click API Access.

  4. Click Generate User Token.

  1. Paste the API token into the relevant place in Unleash.

  2. Enter your email.

  3. Click Submit.

Supported Resources

The integration supports the following resources:

  • Cards

  • Collections

Filtering and Selection

Users can refine the indexing scope of the connected token with options to enable or disable indexing for:

  • Collections

Sync

Following the initial synchronization, the integration updates with any changes in each project every 15 minutes.

Example Questions

  • What is ABC in ACME?

  • What are the main advantages of ACME's XYZ feature?

  • How to declare an incident?

  • What is the difference between ABC's Pro Subscription and ABC's Buisness Subscription?

  • How to open a ticket?


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