May 2024 - 1.63.1

Version 1.63.1

Released 05.12.2024

Intro

Summary Ticket Tab for Zendesk

General Assistant

Support for HRIS Questions

Simpplr Integration

Improvements

💡 What's new?

📋 Summary Ticket Tab for Zendesk

Introducing the new summary tab for Zendesk tickets. Before when opening a ticket, Unleash would open alongside with a recommended answer. Now that same function splits into a recommendation tab and the new summary tab. The summary will give you a summarized version of the ticket so you can skim through the problem and find and answer with ease.  

🤖 General Assistant

The General Assistant is the newest assistant to join the family. A powerful solution designed to streamline the process of finding information across your company’s internal and external tools. Equip bots with customized knowledge bases and deploy them to your tools, so your team members and users can effortlessly pose queries and promptly receive pertinent, company-endorsed responses, making it easier for everyone to get the knowledge they need when and where they need it. To learn more and get started with this feature reach out to us at support@unleash.so.

🧑‍🤝‍🧑 Support for HRIS Questions

Select your HRIS in the Unleash to Unleash, Unleash will use it as a source when providing answers to your questions. EG: “Who is the Project Manager at ACME?”

🧩 Simpplr Integration

Please welcome the newest integration into Unleash: Simpplr!

🐛 Improvements

You won’t see it but you’ll feel it!