ServiceNow

Purpose

Connection of your ServiceNow to Unleash will allow the integration of resources from ServiceNow into the Unleash search.

Setting up the ServiceNow integration in Unleash requires configuring a dedicated OAuth app on your ServiceNow tenant. Once the configuration is performed for a tenant, you can connect any account under that tenant to Unleash.

This guide will take you through the configuration steps.

Prerequisites

The person configuring the OAuth App must be an administrator of the relevant ServiceNow tenant.

Setup

1. On the Homepage, click on All.

2. Click System OAuth and then click Application Registry.

3. On the Application Registry screen, click on the New button on the top left side of the page to create a new application.

4. Click Create an OAuth API endpoint for external clients.

4. Fill in the following fields:

   1. Name your app Unleash.

   2. Pick a strong Client Secret and remember it for later, as well as the Client ID.

   3. Set the Redirect URL to be https://servicenow.unleashing.app/oauth/code

   4. Change the lifespan of the tokens:

      1. Refresh Token for 15,552,000 (180 Days).

      2. Access Token for 3,600 (1 hour).

5. At the bottom under Auth Scopes:

   1. Double-click Insert a new row.

   2. On the text box that opens, type useraccount.

   3. Click the green button.

6. Click Submit at the bottom of the page to submit the app.

Finalize

To finalize your setup, please share the following information with your Unleash representative:

1. Your ServiceNow account.

2. Client ID and Client Secret from the previous step.