---
title: "ServiceNow"
slug: "servicenow"
updated: 2025-10-23T09:51:49Z
published: 2025-10-23T09:51:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.unleash.so/llms.txt
> Use this file to discover all available pages before exploring further.

# ServiceNow

## Purpose

Connection of your ServiceNow to Unleash will allow the integration of resources from ServiceNow into the Unleash search.

Setting up the ServiceNow integration in Unleash requires configuring a dedicated OAuth app on your ServiceNow tenant. Once the configuration is performed for a tenant, you can connect any account under that tenant to Unleash.

This guide will take you through the configuration steps.

## Prerequisites

The person configuring the OAuth App must be an administrator of the relevant ServiceNow tenant.

## Setup

1. On the Homepage, click on **All**.
2. Click **System OAuth** and then click **Application Registry.**

![](https://cdn.document360.io/9c439416-8f37-43ae-8ba7-d5c31de26a65/Images/Documentation/image-1722324502248.png)

1. On the Application Registry screen, click on the **New** button on the top left side of the page to create a new application.

![](https://cdn.document360.io/9c439416-8f37-43ae-8ba7-d5c31de26a65/Images/Documentation/image-1722324580428.png)

1. Click **Create an OAuth API endpoint for external clients.**

![](https://cdn.document360.io/9c439416-8f37-43ae-8ba7-d5c31de26a65/Images/Documentation/image-1719921131795.png)

1. Fill in the following fields:
  1. Name your app **Unleash.**
  2. Pick a strong **Client Secret** and remember it for later, as well as the **Client ID.**
  3. Set the **Redirect URL** to be [https://servicenow.unleashing.app/oauth/code](https://servicenow.unleashing.app/oauth/code)
    1. For Private/Self-Hosted tenants use instead `https://{tenant_url}/api/i/servicenow/oauth/code`
  4. Change the lifespan of the tokens:
    1. **Refresh Token** for 15,552,000 (180 Days).
    2. **Access Token** for 3,600 (1 hour).

![](https://cdn.document360.io/9c439416-8f37-43ae-8ba7-d5c31de26a65/Images/Documentation/image-1722324637005.png)

1. At the bottom under **Auth Scopes:**
  1. Double-click **Insert a new row.**
  2. On the text box that opens, type **useraccount.**
  3. Click the **green button.**

![](https://cdn.document360.io/9c439416-8f37-43ae-8ba7-d5c31de26a65/Images/Documentation/image-1722324714868.png)

1. Click **Submit** at the bottom of the page to submit the app.

## Finalize

To finalize your setup, please share the following information with your Unleash representative:

1. Your ServiceNow account.
2. **Client ID** and **Client Secret** from the previous step.

****Example Questions****

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