Chat

Unleash Chat, the GPT-based chat for your workspace, integrates its deep understanding of your company's content, employees, and activities to deliver personalized answers tailored just for you. Ask questions directly from the new Chat page in the left sidebar and receive accurate answers. Keep the conversation going by asking follow-up questions.

Each answer will display the resources it was generated from. Click on any of these resources to open them. You can also copy the answer or create a card in Unleash with the answer.

We value your feedback on each generated answer. Please provide positive or negative feedback to help us improve our algorithm and enhance the quality of responses.

Chat with Unleash

To use the Unleash Chat:

• Navigate to the Chat page on the left-hand menu of Unleash.

• Type your question and hit enter.

  • Click on Filters to add a filter to refine the chat answer to the filter parameters set.

• Continue the conversation by asking follow-up questions or leave the chat when you're done.

Chat Commands

You can also command the chat to perform various tasks related to your company knowledge. All commands should pertain to your company knowledge for the chat to work effectively. For example, you can ask the chat to write a summary for a feature, but it will not work if you ask it to write a summary of world history.

List of Commands:

• Elaborate on

• Make it shorter

• Write me an email

• Refine/improve writing

• Translate to <language>

Chat Assistants

Chat Assistants are designed to enhance your chat experience by delivering more focused, accurate, and personalized responses. When you open the chat, you're interacting with information connected to Unleash. By selecting a specific assistant, you can filter responses based on tailored knowledge sources, ensuring you receive answers that are most relevant to your needs.

In the chat panel, you’ll have access to all available general assistants, provided you have the necessary permissions. Learn more about the permissions needed.

To set up a chat assistant, start by creating a general assistant.

To select a chat assistant:

• Open the chat page.

• On the top left side, where you have your workspace name click on the downward pointing arrow.

• Select from the assistants available to you.

• Type your query and hit enter.

Chat Threads

Chat threads allow you to effortlessly access and retain previous conversations with the assistant, ensuring improved context, continuity, and a better overall user experience. This feature is available on the web and desktop app directly from the chat page.

How Chat Threads Works:

• Thread Creation: Starting a new conversation with any assistant automatically generates a new thread, which is added to a unified chat log displayed in the side panel. This log consolidates all chat threads from every assistant you’ve interacted with, ensuring a comprehensive and centralized record. Note that the chat log is not limited to any single assistant but encompasses all conversations across assistants.

• Organized Chat Log: Threads are sorted by the time of the last interaction. If you revisit an old thread and send a new message, it will move to the top of the log, reflecting it as the most recent interaction.

• Message Display: Initially, the first 20 messages of each thread are displayed. Scroll down to load an additional 20 messages at a time, allowing you to access older messages as needed.

• Unlimited Threads: There is no limit to the number of threads that can be saved and displayed, giving you complete flexibility to manage your conversations.

• Default Naming and Renaming: New threads are assigned a default name, “New Chat.” After the assistant’s first response in a conversation, a relevant name will automatically be assigned to the thread based on key topics or themes analyzed in the thread. You can rename threads at any time for better organization.

• Search Functionality: Threads can be searched by their names directly within Unleash, making it simple to locate specific conversations.

• Assistant Permissions: If an assistant is deleted or its permissions are updated—such as being unshared with you or unpinned from the side panel—it will no longer appear in the chat panel. However, all threads associated with that assistant will remain accessible in view-only mode, ensuring you retain historical context. While these threads cannot be interacted with, you can still copy their content or create a card from them. A message will indicate: “The assistant used for this thread is no longer available. Delete thread.” This message appears in two scenarios:

  • Assistant Name Displayed as "Inactive Assistant": This indicates the assistant has been deleted or its permissions have changed, making it inaccessible to you.

  • Assistant Name Remains Unchanged: This means the assistant is still shared with you but is no longer pinned to the side panel.

Uploading Files

With LLM-configured general assistants, you can upload files via the web app, desktop app, or browser extension to assist in generating answers. To enable this feature, ensure the File Upload option is toggled on in the assistant's configuration settings.

How to Upload Files

• Click theAttach Files icon or drag and drop files directly into the chat window.

• Type a message instructing the assistant on how to use the files.

• If needed, delete any files before sending the message.

• If one or more files fail to upload, the send button will be disabled until all failed uploads are removed.

• Once all files are successfully uploaded, you will be able to send your message.

• After sending the message you can preview or download the uploaded files.

Notes:

• File uploads are limited to 10 files per message.

• Each file can be up to 10 MB.

Supported File Types

Searching the Web

When asking a question requiring up-to-date, time-sensitive information not covered by the LLM's built-in knowledge (e.g., today's weather or the current exchange rate), the LLM can fetch web-based results. To enable this feature, make sure the Web Search option is toggled on in the assistant's settings page.

When a web search is triggered, you’ll see a message indicating that the assistant is searching the web.