Connecting to Gong

The integration has been implemented so that individual users are required to authenticate their own accounts, thereby restricting their visibility to only those Gong resources that they have authorized access to. Unleash requires authentication to the customer’s Gong instance in order to fetch relevant information. It uses OAuth 2.0 for authentication.

Integration Features

For Gong, Unleash indexes the following content and associated permissions:

• Calls

• Call metadata

• Call transcripts

• Library folders

• Account

• Opportunity

• Call Brief

• Key Points

• Next Steps

API Usage

• All communication between the user, Unleash,  and Gong is encrypted at transit TLS v1.3.

• The user redirected to unleash callback with the code parameter.

• Unleash exchange the authorization code with an Access Token and Refresh Token to be used later.

• Unleash using the tokens accessed above to sync data of the user within Gong to be available later for the user to search.

• Unleash scans all calls and folders the user can access and enriches it with the user's information.

• Unleash stores the search index in encrypted storage using algorithms like AES-256. We do not share user data with any third party.

Adding Gong to Unleash

• Navigate to Connect Apps on the bottom left of the Unleash sidebar.

• Click on Gong.

• Click Connect now.

• You will be redirected to the web to complete an authorization section.

• Once completed, you will receive a success message and can return to the Unleash App.

• Your Gong account is syncing, and you’ll get an FYI notification once completed.

Using Gong in Unleash

You can enter the name of any Gong resource into the Unleash search bar to receive results. You may get results from other apps you have connected that have resources with a similar search query.

To narrow your search to only Gong-related results, add a Gong filter by clicking inside the search bar on the Homepage and selecting the Gong icon from the inline filters that will be displayed.

Once selected, your page should look like the screenshot below.

You can add more filters or just type your search query into the search bar to receive results related only to Gong.

Removing Gong

• Navigate to the Connect Apps on the bottom left of the Unleash sidebar.

• Click on Gong.

• Click on the account connected and select Delete link.