FreshService
  • 10 Oct 2024
  • 1 Minute to read
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FreshService

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Article summary

Connection

A connection to Loopio can be established by an API Token.

Supported Resources

The integration supports the following resources:

  • Vendors

  • Tickets

  • Assets

  • Products

  • Projects

  • Articles

Sync

Tickets and Assets are incrementally synced every 15 minutes. The rest are snapshot synced every 6 hours.

Please note that here we also have a selection screen to select the relevant resources

This integration also supports RLP (Permissions Based) but in that mode it only allows to sync articles.

We support all the 6 levels of articles permissions:

  • Logged in Users

  • Agents Only

  • Departments

  • Agent groups

  • Contact groups


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